28th April 2020

resgrid.com Initial Dispatch Protocol Deployment

We've deployed the first version of the Protocol functionality. Protocols are right now defined to be used by Dispatch via the New Call screen in Resgrid and can be triggered by call type, call priority, or both. Protocols can also have questions that need to be answered and a score met for them to be activated. An example protocol would be a COVID19 exposure protocol that is assigned to the call based on answered questions, like SoB. The protocol shortcode will then be visible on Text Messages (SMS) and emails in addition to the View Call page. We are working on finalizing the visibility of the Protocol text and any attachments, i.e. a SOP pdf, in the Unit and Responder apps.