30th January 2019

api.resgrid.com SMS Issue with Cricket and Tracfone

We've resolved an issue that was impacting SMS delivery to Cricket and Tracfone devices as well as departments utilizing our custom SMS system. This issue started over the weekend with sporadic issues and degraded to a full outage around Monday. We've made the changes to bring the system back online and restore SMS to those providers and are working on implementing a better altering system to detect that issue in the future.