Past Incidents

23rd December 2020

bigboard.resgrid.com BigBoard Status Update

We have deployed a fix to the BigBoard which will allow it to connected to Resgrid's new event bus for live updating. Other changes include fixing if the missing delayed label and faster load times. Please clear the cache of your browser and reload the BigBoard page to get the latest update.

22nd December 2020

No incidents reported

21st December 2020

No incidents reported

20th December 2020

resgrid.com Resgrid Status Update 2

We have deployed a new version of Resgrid that contains a number of fixes for issues that were detected. We are still tracking intermittent issues without outbound phone calls for Dispatches and are working on the new deployment for the BigBoard that will resolve it's Resgrid Connection (SignalR) issue.

resgrid.com Resgrid Status Update

We have resolved the Date and Time issue where it was using UTC instead of converting to the Departments's selected Time Zone. This was due to some conversion issues going from a Windows env to a Linux based one. We are looking into reports of some user and unit status being unable to be set and are working on updating the BigBoard to connect to the new SignalR infrastructure. We have reached out to our Voice provider to determine why some users are getting disconnects when receiving a phone call for a dispatch.

resgrid.com Investigating System Issues

We are looking into reports of incorrect Dates and Times being displayed, issues with Voice Calls, and BigBoard connection issues. Updates will be rolling out as soon as we identify and fix the issues.

19th December 2020

resgrid.com Resgrid System Maintenance Complete!

We have successfully completed the Resgrid system maintenance. All messages, dispatches, calls, and statuses should be flowing as normal with no delay. We are going to be monitoring the system closely, if you have any issues please email team@resgrid.com so we can investigate.

resgrid.com AUTOMATIC: I HAVE BEEN FIXED

Resolved - 20/12/2020 01:42:12 UTC

resgrid-website check failed (server time: 20/12/2020 01:09:13 UTC)

Expected HTTP response status: 200, got: 403

api.resgrid.com resgrid-api - resgrid-status

resgrid-api check failed (server time: 20/12/2020 01:09:12 UTC)

Expected HTTP response status: 200, got: 403

resgrid.com Resgrid System Maintenance

Resgrid will be offline for maintenance starting at 1700 Hours on Saturday 12-19-2020. Both the Website and API's will be down during this time. Dispatching and all communications will be delayed while the Maintenance is ocurring.

18th December 2020

No incidents reported

17th December 2020

No incidents reported

16th December 2020

No incidents reported

15th December 2020

No incidents reported

14th December 2020

No incidents reported

13th December 2020

No incidents reported

12th December 2020

No incidents reported

11th December 2020

No incidents reported

10th December 2020

No incidents reported

9th December 2020

No incidents reported

8th December 2020

No incidents reported

7th December 2020

No incidents reported

6th December 2020

api.resgrid.com AUTOMATIC: I HAVE BEEN FIXED

Resolved - 06/12/2020 11:07:12 UTC

resgrid-api check failed (server time: 06/12/2020 11:05:13 UTC)

Get https://api.resgrid.com/Help/Authentication: net/http: request canceled (Client.Timeout exceeded while awaiting headers)

5th December 2020

No incidents reported

4th December 2020

No incidents reported

3rd December 2020

No incidents reported

2nd December 2020

No incidents reported

1st December 2020

No incidents reported

30th November 2020

No incidents reported

29th November 2020

No incidents reported

28th November 2020

No incidents reported

27th November 2020

No incidents reported

26th November 2020

No incidents reported

25th November 2020

No incidents reported

24th November 2020

No incidents reported