Some systems are experiencing issues

Past Incidents

8th May 2019

No incidents reported

7th May 2019

No incidents reported

6th May 2019

No incidents reported

5th May 2019

No incidents reported

4th May 2019

No incidents reported

3rd May 2019

No incidents reported

2nd May 2019

No incidents reported

1st May 2019

No incidents reported

30th April 2019

No incidents reported

29th April 2019

No incidents reported

28th April 2019

No incidents reported

27th April 2019

No incidents reported

26th April 2019

No incidents reported

25th April 2019

Dispatch Dispatch Email Importing and Outbound Email system has been fixed.

We've worked with Postmark and resolved the issue. Older emails may have been processed, but we tried to flush as many of those as possible as not to cause phantom dispatches\call outs. The underlying problem was that an automated security system on their end tagged our account for review and locked down email processing in both directions (inbound and outbound). This system sent one email message to us and got lost in our master email address. Our tests didn't catch the issue as we test our systems processing\status\availability which was all working correctly. Due to the timing on their end, they could make the changes until the start of business on 4/25. We are engaged with Postmark to ensure this issue doesn't happen again and better enhance our communications with them.

Dispatch Dispatch Email Importing and Outbound Email

Postmark has identified the issue and is clearing all queued messages as to not trigger dispatches and call outs when they get processed. We hope to have the issue solved here in the next few minutes.

api.resgrid.com AUTOMATIC: I HAVE BEEN FIXED

Resolved - 25/04/2019 12:02:07 UTC


resgrid-api check failed (server time: 25/04/2019 11:55:08 UTC)

Get https://api.resgrid.com/Help/Authentication: net/http: request canceled (Client.Timeout exceeded while awaiting headers)

24th April 2019

No incidents reported

23rd April 2019

No incidents reported

22nd April 2019

Dispatch Inbound Emails being Rejected by Postmark

Inbound email messages do are being rejected by our 3rd party email provider Postmark. We are working with them to resolve the issue.

21st April 2019

No incidents reported

20th April 2019

No incidents reported

19th April 2019

No incidents reported

18th April 2019

No incidents reported

17th April 2019

No incidents reported

16th April 2019

No incidents reported

15th April 2019

No incidents reported

14th April 2019

No incidents reported

13th April 2019

No incidents reported

12th April 2019

No incidents reported

11th April 2019

No incidents reported

10th April 2019

No incidents reported

9th April 2019

No incidents reported